Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
If you have any questions please call our customer service team on 0116 230 1955 or email us at firstname.lastname@example.org
How to Get Items Ready for Return
Under our 30 Day Returns policy you can return faulty or unwanted goods.
Items should be unused, in a saleable condition, in original packaging and with all component parts and any promotional items received. You should include your invoice.
In the unlikely event that goods are faulty then we will replace them free of charge.
Unwanted goods can be returned at the cost of the purchaser & will incur a 20% restocking charge.
Certain items are excluded from the guarantee. These include goods that are made to order or mixed to your requirements. Other excluded items are macerators and water pumps as well as parts of larger kits.
How to Return an Item
There are four common ways to return an item:
- For items under 1m in length & 2kg in weight, send them back from your local post office
- For larger items, call our customer service team on 0116 2301955 for further advice
- We also offer a carrier pick up service, however, depending on the circumstances, this may incur a charge. For more information call our customer service team on 0116 230 1955
- For products delivered directly from our suppliers, please call our customer service team on 0116 2301955
Time After Purchase
If you purchased the item less than 30 days ago you can return it under our 30 Day Returns policy
If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances we will either offer a replacement item with the same or an equivalent product.
If the item has already been installed, call us on 0116 230 1955 for further advice.