Free delivery for mainland customers. For shoppers in the Highlands, Click here to see our delivery information.
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(0116) 230 1955
What Our Customers SayKent
115mm x 1mm x 25m
We offer free UK mainland delivery. If you are not on the mainland, please give us a call on (0116) 230 1955 and we can give you an accurate delivery price. We make deliveries to Europe and to the rest of the world.
Please call us on (0116) 230 1955 to discuss an accurate shipping price. In certain cases, deliveries to the Highlands of Scotland & Northern Ireland may incur extra shipping costs. If such a situation arises, we will call you as we process the order in order to discuss this.
Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
If you have any questions please call our customer service team on 0116 230 1955 or email us at firstname.lastname@example.org
Under our 30 Day Returns policy you can return faulty or unwanted goods.
Items should be unused, in a saleable condition, in original packaging and with all component parts and any promotional items received. You should include your invoice.
In the unlikely event that goods are faulty then we will replace them free of charge.
Unwanted goods can be returned at the cost of the purchaser & will incur a 20% restocking charge.
Certain items are excluded from the guarantee. These include goods that are made to order,or mixed to your requirements. Other excluded items are macerators and water pumps as well as parts of larger kits.
There are four common ways to return an item:
If you purchased the item less than 30 days ago you can return it under our 30 Day Returns policy
If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances we will either offer a replacement item with the same or an equivalent product.
If the item has already been installed, call us on 0116 230 1955 for further advice.
It can be difficult getting it right for your project & so we'd like to offer two ways of helping. The first is telephone support, the second is project specification for contractors.
We aim to win with customer support. We have experts you can ask & we want your custom. Please call us on:
In order to assist our customers with their projects, we are happy to offer a free Project Specification Service to ensure that contracts and work are specified correctly and the list of materials required is as accurate as possible. Our Technical Team has many years experience in Dampproofing, Tanking and Waterproofing situations both here and abroad.
We recognize that our customers are involved in large & complicated projects, our aim to offer a service to help them get it right.
The benefits of the project specification service are:
Please call us on:
or email us at email@example.com
This gives our customers access to first-class technical advice just by picking up the 'phone or emailing. We offer an unrivalled technical service that aims to give our customers the information they need to carry out their work with the right materials. This gives them and their customers confidence.
We have 3 depots covering the whole of the UK. This benefits our customers because they can arrange for local pick-ups, they get faster, more flexible deliveries, & we have large stocks readily available.
For a great many of our products, we offer a personal delivery service, giving faster delivery, more security & less frustration.
We have control over our products and manufacture to a consistent specification. This means that our customers can expect the same high-quality materials, time and again.
This provides our customers with first-class technical advice & a first-rate service & a team that understands your needs & your working environment.
All of our staff have worked for us for many years & know their products & have technical expertise. The quality of support is far superior to DIY chains and to our online competitors.
This means that all goods for sale from Construction Chemicals are of the highest quality. We only work with companies that have a proven track record.
Our sales & technical support staff cover the whole of the UK enabling you to get the materials you want for the job you need to complete, when you want to.
We offer full credit, credit card & PayPal facilities making it easier for customers to buy and for trade customers to keep an account.
If a customer is not happy with their products, we will replace them without question.
Need Technical Support? Ask Jim
Jim has decades of experience with all our adhesives, tanking products, dampproofing, timber treatment & general building chemicals. If you have a problem with application, specification or getting the right product for joinery, shopfitting or construction please call Jim on 0116 230 1955 or mobile 07768 365255