30 Day Returns Policy
Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
If you have any questions please call our customer service team on 0116 230 1955 or email us at firstname.lastname@example.org
How to Get Items Ready for Return
Under our 30 Day Returns policy you can return unwanted goods for FREE. Items should be unused, in a saleable condition, in original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form.
Certain items are excluded from the guarantee. These include goods that are made to order,or mixed to your requirements. Other excluded items are macerators and water pumps.
How to Return an Item
There are four common ways to return an item:
For items under 1m in length & 2kg in weight, send them back from your local post office
For larger items, call our customer service team on 0116 2301955 for further advice
We also offer a carrier pick up service, however, depending on the circumstances, this may incur a charge. For more information call our customer service team on 0116 230 1955
For products delivered directly from our suppliers, please call our customer service team on 0116 2301955
Time After Purchase
If you purchased the item less than 30 days ago you can return it under our 30 Day Returns policy
If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances we will either offer a replacement item with the same or an equivalent product.
If the item has already been installed, call us on 0116 230 1955 for further advice.
For dampproofing and timber treatment products we do offer protected warranties to contractors only. For further details, please call us on 0116 2301955