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(0116) 230 1955

What Our Customers Say

Kent
“Midland Window Installations Ltd have always strived for quality and the proof is in 35 years of trading. We chose Construction Chemicals as our supplier because of the quality products and the large range available; when we place an order it is promptly and efficiently delivered.Your technical advice has been prompt and most beneficial in making sure that the correct product is used on our installation. Your company has been an asset to us from the first day and we look forward to many years with you as our supplier.”

John Hoskins,
Leicester


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Warranty Information

 

30 Day Returns Policy

 

Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.

If you have any questions please call our customer service team on 0116 230 1955 or email us at sales@constructionchemicals.co.uk

 

How to Get Items Ready for Return

Under our 30 Day Returns policy you can return unwanted goods for FREE. Items should be unused, in a saleable condition, in original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form.

Certain items are excluded from the guarantee. These include goods that are made to order,or mixed to your requirements. Other excluded items are macerators and water pumps.

 

How to Return an Item

There are four common ways to return an item:

  1. For items under 1m in length & 2kg in weight, send them back from your local post office 
  2. For larger items, call our customer service team on 0116 2301955 for further advice
  3. We also offer a carrier pick up service, however, depending on the circumstances, this may incur a charge. For more information call our customer service team on 0116 230 1955
  4. For products delivered directly from our suppliers, please call our customer service team on 0116 2301955

 

 

Time After Purchase

 

If you purchased the item less than 30 days ago you can return it under our 30 Day Returns policy

If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances we will either offer a replacement item with the same or an equivalent product.

 

If the item has already been installed, call us on 0116 230 1955 for further advice.

 

For dampproofing and timber treatment products we do offer protected warranties to contractors only. For further details, please call us on 0116 2301955

Need Technical Support? Ask John

If you have any questions, please ASK JOHN, our in-house Chemist (John Oxley B. Tech, C. Chem, M. R. S. C). John has a wide range of knowledge & a lifetime of experience manufacturing these products for use and applying them in all circumstances. You can speak to John on 01995 606 760 or send him an enquiry. Either way, he'll be happy to help.

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