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trade discounts We work with over 10,000 trade customers. For trade accounts, site visits & more, call now


(0116) 230 1955

What Our Customers Say

Kent
“Construction chemicals have provided us with excellent service and high quality products at a very competitive price over the years. We would highly recommend them.”

TRF Moulds & Joinery Ltd,
Leicester


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Returns Policy

Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.

If you have any questions please call our customer service team on 0116 230 1955 or email us at sales@constructionchemicals.co.uk

 

How to Get Items Ready for Return

Under our 30 Day Returns policy you can return faulty or unwanted goods.

Items should be unused, in a saleable condition, in original packaging and with all component parts and any promotional items received. You should include your invoice.

Faulty Goods

In the unlikely event that goods are faulty then we will replace them free of charge.

Unwanted Goods

Unwanted goods can be returned at the cost of the purchaser & will incur a 20% restocking charge. 

Certain items are excluded from the guarantee. These include goods that are made to order or mixed to your requirements. Other excluded items are macerators and water pumps as well as parts of  larger kits.

 

How to Return an Item

There are four common ways to return an item:

  1. For items under 1m in length & 2kg in weight, send them back from your local post office 
  2. For larger items, call our customer service team on 0116 2301955 for further advice
  3. We also offer a carrier pick up service, however, depending on the circumstances, this may incur a charge. For more information call our customer service team on 0116 230 1955
  4. For products delivered directly from our suppliers, please call our customer service team on 0116 2301955

 

Time After Purchase

If you purchased the item less than 30 days ago you can return it under our 30 Day Returns policy

If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances we will either offer a replacement item with the same or an equivalent product.

 

If the item has already been installed, call us on 0116 230 1955 for further advice.

Need Technical Support? Ask John

If you have any questions, please ASK JOHN, our in-house Chemist (John Oxley B. Tech, C. Chem, M. R. S. C). John has a wide range of knowledge & a lifetime of experience manufacturing these products for use and applying them in all circumstances. You can speak to John on 01995 606 760 or send him an enquiry. Either way, he'll be happy to help.

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